Reliable IT solutions designed for the
unique needs of your business.
Stratus supports leading specialized software products
Your Trusted IT Partner for Business Growth
We deliver custom IT solutions that enhance efficiency, security, and growth potential, ensuring your business stays ahead in the digital landscape.
Comprehensive IT Services for New Zealand Businesses
Managed IT, Cloud Solutions, Cybersecurity & More
Proactive support
Tired of IT Headaches? We Deliver Peace of Mind.
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Customer Stories
Hear it from our customers
“We have been with Stratus for a while now and have received responsive, knowledgeable and helpful IT services to support our design office. We selected Stratus with their in-depth knowledge of Autodesk and Microsoft systems. Their staff are available at all times to solve IT issues that arise and continuously monitor the IT system. I would be more than happy to recommend Stratus as an outstanding IT service provider.”
Lorenzo Canal
Managing Director
Urban Solutions Ltd
“Safety First NZ Ltd have been involved with Stratus for many years and find their service exemplary. Staff have always responded quickly to any concerns raised and have provided highly professional advice on numerous occasions – they go beyond the call of duty. Highly recommend.”
Jenny Maxwell
Managing Director
Safety First New Zealand Ltd
“Having fast, efficient and accessible IT support is crucial to our business – if there is ever an issue we need resolved, Stratus are immediately on the job, meaning our staff are able to be back to work quickly, maintaining productivity. During lockdown, we went from 5 offices to over 70 home office set-ups. The Stratus team were instrumental in enabling our staff to access company servers so we barely missed a beat. We have found Stratus to be consistently helpful, competent and friendly”
Jeni Dickson
Studio Assistant
Stephenson and Turner Ltd
“We have been onboard with Stratus through some of the most recent trying times, as we transition to running a business from both the traditional office and our ‘home offices’. The friendly technicians and quick on-hand support have been vital – as we continue to explore options to work from a variety of locations. We have found the proactive advice helpful in forward planning our next IT decisions.”
Caroline Peacocke
Pacific Environments NZ
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How long does onboarding take?Onboarding typically takes between 1-2 weeks, depending on the complexity of your systems and your specific needs. During this time, we ensure all systems are set up correctly and that your team is fully trained on how to request support and use our services.
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What should I do before calling for help?Before calling, please ensure you have basic information ready, such as the specific issue, any error messages you’ve received, and what actions you’ve already taken. This helps us address your problem more quickly and efficiently.
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What kind of systems do you support?We support a wide range of IT systems, including network management, software installation and configuration, hardware troubleshooting, cybersecurity, data backup and recovery, Windows and Mac operating systems, cloud platforms like Microsoft 365, and a variety of industry-specific software, especially for architects and engineers.
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What if I need something changed?If you need any changes to your systems or configurations, simply raise a support request with the details of the change, and we’ll get it sorted as soon as possible. We’ll also advise if there are any impacts or additional considerations.
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What happens if you can't fix my problem?If we can't resolve your issue remotely or through standard troubleshooting, we’ll escalate the matter to our senior engineers or arrange for an onsite visit if necessary. Our priority is ensuring minimal disruption to your operations.
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How can I keep track of tickets or issues?You can keep track of your tickets and issues through our helpdesk portal, which gives you real-time updates on the status of your request. You’ll receive notifications when the status of your ticket changes or when further action is required from your side.
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How are users actually supported?Our support team provides assistance through various channels, including phone, email, and online collaboration tools. We also offer remote troubleshooting and, when necessary, onsite visits to resolve more complex issues.
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What happens if we have an issue out-of-hours?For out-of-hours issues, you can raise a support ticket through our helpdesk portal, and our team will address it as soon as business hours resume. For critical issues, your account manager will escalate the matter to an IT support engineer, ensuring a swift response even outside normal working hours.
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Do you offer 24/7 support?Yes, we offer 24/7 support for clients who choose our premium service packages. For businesses that need round-the-clock monitoring and response, this ensures any critical issues are addressed immediately, no matter the time.
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How do you handle data security and privacy?We take data security very seriously. All of our processes are aligned with industry best practices, including encryption, access controls, and regular audits to ensure your data is safe. We also follow any specific compliance requirements relevant to your industry.
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How quickly can you respond to IT support requests?Our response time varies depending on the severity of the issue. For critical problems, we strive to respond within a few minutes. Non-urgent requests are typically addressed within a few hours for non-contract customers, and based on the agreed Service Level Agreement (SLA) for contract customers. We have SLAs in place to ensure prompt and reliable support tailored to your business needs.
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How can your managed services benefit my business?Our managed services ensure that your IT infrastructure is proactively monitored, maintained, and supported, allowing you to focus on your core business. We help reduce downtime by addressing issues before they become critical, improve security through regular updates and backups, and offer expert support whenever needed.
Stratus
Harbourside Business Park, Unit 1, 485A Rosebank Road, Avondale, Auckland
The Stratus Approach to Managed IT Services
Our expertise, developed from years of serving architects and engineers, now extends to various industries, including retail, healthcare, construction and professional services. With proactive support and custom solutions, we ensure your IT infrastructure fuels business growth.
