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Our core strengths lie in providing Business Continuity Planning (BCP), Disaster Recovery Planning (DRP), and Backup solutions.
We understand the importance of safeguarding our clients' critical data and ensuring their operations remain resilient in the face of unforeseen disruptions. With our expertise in these areas, we collaborate closely with our clients through detailed consultations to identify their specific requirements and design customized BCP, DRP, and backup strategies that align perfectly with their business goals. Our team takes pride in managing BCP, DRP, and backup solutions effectively, adhering to industry-leading ITIL (Information Technology Infrastructure Library) processes.
Solutions we provide:
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Both cloud and on-premise solutions
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Remote Work Enablement
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3-2-1 Backup Strategy
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BCP and DRP Development
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Cloud-based ERP Implementation
How We Do It
BCP, DRP & Backup Solutions
Through meticulous planning, we help clients develop robust strategies to mitigate risks, recover swiftly from incidents, and protect their data against loss or corruption. Our proactive approach ensures that our clients' IT systems remain secure and available, enabling them to focus on their core operations with confidence, knowing that their business continuity is in reliable hands.
At Stratus, we recognize that businesses have unique needs, which is why we offer both cloud and on-premises solutions for BCP, DRP, and backup. Whether our clients prefer the flexibility and scalability of cloud-based solutions or the control and security of on premises setups, we deliver tailored options to suit their preferences. Our team of experts ensures seamless integration of these solutions into their existing IT infrastructure, empowering our clients to adapt and thrive in today's ever-changing digital landscape.
In conclusion, Stratus is committed to providing top-notch BCP, DRP, and backup solutions to our esteemed customers. With our thorough consultations, adherence to ITIL processes, and flexibility in offering both cloud and on-premises solutions, we guarantee that businesses can withstand disruptions, protect their critical data, and continue to grow and succeed in an increasingly challenging IT environment
Contact Us
Get in touch and speak to an expert today
If you have any questions about our IT support service please send us a message using the form below.
Customer Stories
Hear it from our customers
“We have been with Stratus for a while now and have received responsive, knowledgeable and helpful IT services to support our design office. We selected Stratus with their in-depth knowledge of Autodesk and Microsoft systems. Their staff are available at all times to solve IT issues that arise and continuously monitor the IT system. I would be more than happy to recommend Stratus as an outstanding IT service provider.”
Lorenzo Canal
Managing Director
Urban Solutions Ltd
“Safety First NZ Ltd have been involved with Stratus for many years and find their service exemplary. Staff have always responded quickly to any concerns raised and have provided highly professional advice on numerous occasions – they go beyond the call of duty. Highly recommend.”
Jenny Maxwell
Managing Director
Safety First New Zealand Ltd
“Having fast, efficient and accessible IT support is crucial to our business – if there is ever an issue we need resolved, Stratus are immediately on the job, meaning our staff are able to be back to work quickly, maintaining productivity. During lockdown, we went from 5 offices to over 70 home office set-ups. The Stratus team were instrumental in enabling our staff to access company servers so we barely missed a beat. We have found Stratus to be consistently helpful, competent and friendly”
Jeni Dickson
Studio Assistant
Stephenson and Turner Ltd
“We have been onboard with Stratus through some of the most recent trying times, as we transition to running a business from both the traditional office and our ‘home offices’. The friendly technicians and quick on-hand support have been vital – as we continue to explore options to work from a variety of locations. We have found the proactive advice helpful in forward planning our next IT decisions.”
Caroline Peacocke
Pacific Environments NZ
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How long does onboarding take?Onboarding typically takes between 1-2 weeks, depending on the complexity of your systems and your specific needs. During this time, we ensure all systems are set up correctly and that your team is fully trained on how to request support and use our services.
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What should I do before calling for help?Before calling, please ensure you have basic information ready, such as the specific issue, any error messages you’ve received, and what actions you’ve already taken. This helps us address your problem more quickly and efficiently.
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What kind of systems do you support?We support a wide range of IT systems, including network management, software installation and configuration, hardware troubleshooting, cybersecurity, data backup and recovery, Windows and Mac operating systems, cloud platforms like Microsoft 365, and a variety of industry-specific software, especially for architects and engineers.
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What if I need something changed?If you need any changes to your systems or configurations, simply raise a support request with the details of the change, and we’ll get it sorted as soon as possible. We’ll also advise if there are any impacts or additional considerations.
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What happens if you can't fix my problem?If we can't resolve your issue remotely or through standard troubleshooting, we’ll escalate the matter to our senior engineers or arrange for an onsite visit if necessary. Our priority is ensuring minimal disruption to your operations.
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How can I keep track of tickets or issues?You can keep track of your tickets and issues through our helpdesk portal, which gives you real-time updates on the status of your request. You’ll receive notifications when the status of your ticket changes or when further action is required from your side.
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How are users actually supported?Our support team provides assistance through various channels, including phone, email, and online collaboration tools. We also offer remote troubleshooting and, when necessary, onsite visits to resolve more complex issues.
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What happens if we have an issue out-of-hours?For out-of-hours issues, you can raise a support ticket through our helpdesk portal, and our team will address it as soon as business hours resume. For critical issues, your account manager will escalate the matter to an IT support engineer, ensuring a swift response even outside normal working hours.
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Do you offer 24/7 support?Yes, we offer 24/7 support for clients who choose our premium service packages. For businesses that need round-the-clock monitoring and response, this ensures any critical issues are addressed immediately, no matter the time.
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How do you handle data security and privacy?We take data security very seriously. All of our processes are aligned with industry best practices, including encryption, access controls, and regular audits to ensure your data is safe. We also follow any specific compliance requirements relevant to your industry.
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How quickly can you respond to IT support requests?Our response time varies depending on the severity of the issue. For critical problems, we strive to respond within a few minutes. Non-urgent requests are typically addressed within a few hours for non-contract customers, and based on the agreed Service Level Agreement (SLA) for contract customers. We have SLAs in place to ensure prompt and reliable support tailored to your business needs.
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How can your managed services benefit my business?Our managed services ensure that your IT infrastructure is proactively monitored, maintained, and supported, allowing you to focus on your core business. We help reduce downtime by addressing issues before they become critical, improve security through regular updates and backups, and offer expert support whenever needed.
Stratus
Harbourside Business Park, Unit 1, 485A Rosebank Road, Avondale, Auckland